©2018 by SmoochLaPooch. Proudly created with Wix.com

San Antonio, Tx

Return Policy

How To Return Items:

If you received an item that you do not want - regardless of the reason and it is undamaged, please notify us within 30 days of delivery date. This can be for any reason, from you not liking it to it being the wrong size. Please email us at vivian@smoochlapooch.com


Upon receiving your request we will email you all the information regarding your return.


You MAY NOT return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused. 


You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit, or simply do not make it to our facility. We leave it up to you on which courier to use but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.


Once we receive your return, give us a 3-7 business days (not including holidays or weekends) to process it and we will email you to let you know it’s been processed.


Original shipping charges are not refundable. Your return credit will be less any shipping, coupon, or discount received. We will notify you by email when it’s complete.